Confirm your Purchase Order has all the relevant items for processing:

  • Item Number
  • Item Color (white or neutral color used if not specified)
  • Imprint Color (black is standard if color not specified)
  • Quantity
  • Price
  • Supplemental Charges (Set-Up, PMS, Run, RUSH, Copy Change, etc.)
  • Artwork emailed. (See artwork guidelines section)
  • Shipping Method 
  • Ship To address
  • Bill To address (if different than ship to)
  • Required Ship Date or IHD (In Hands Date) if applicable
  • Proof Required?  If a proof is required it must be on the Purchase Order.  Purchase Orders without Proof required will be processioned without further acknowledgment.


  • All prices listed in US dollars. Pricing is subject to change without notice. Refer to www.uplineideas.com for most current pricing, terms & conditions.
  • Pricing is ROUNDED UP to the whole "cent" when associated with a discount code. 
  • Purchase Orders with inaccurate pricing will be rejected and current pricing will be provided.


Net 30 days pending credit approval

Payment methods accepted: ACH, Check, Visa®, MasterCard® 

Minimum Order

$100.00 net in Product.  Does not include service charges.

Less Than Minimum Quantity



Production Time

Production time is determined by the date art is approved.

Standard production time is approximately 5-10 business days from receipt of approval, depending on product.

UniversalPromo, Inc. will make a good faith effort to ship orders within the published production times.


Rush Charges

“Rush charges” are charges added to ensure that the In Hands Date (IHD) provided will be met, meaning that it will be provided sooner than the same service would be provided without such a charge.

Production is based on standard lead time for catalog quantity orders from receipt of Purchase Order (PO) and proof approval. Above catalog quantities request quote.

Rush charges are based on production from the IHD on the PO and ground transportation days to delivery destination unless otherwise noted on the PO.

Days                 % of subtotal








Proofs: Proof Required must be listed on the Purchase Order.

Proofs are e-mailed or faxed at no charge for the first proof per item (unless revision required due to our error).  Each Additional proof is subject to $15 NET Charge.  Proofs are provided in Black only due to screen differentiation.  Color proofs are provided at an additional charge of $15 NET.

Production Proofs

Orders above catalog quantity.  Call for charges.


Random samples at No Charge with your preferred carrier account number.. 

UpLine reserves the right to limit sample requests.

Over/Under Runs

Standard orders are subject to  industry standard of +/-5% and billed accordingly;   Exact Quantities unavailable.

Returns or Cancellations

Return requests accepted in written form only within 15 business days from receipt of order. Returns require and RMA.    Fees may apply based on reason for return.   

Shipping and Packaging

All orders are shipped F.O.B. factory, ground prepaid and added to invoice unless otherwise specified. Multiple Items may result in multiple shipments. Product will be packaged in largest available quantity per box. Special packaging and/or labeling will be quoted upon request.

Drop ship orders are subject to $10(z) per additional shipping location. 

USPS for Alaska and Hawaii shipments only.

Ship on Customer Account incurs $3.50 Handling Charge per order; Provide preferred carrier and account number.

LTL or Freight request quote provided upon request.

Rates are quoted and subject to change and do not include additional delivery services, tax, duties, or brokerage fees.

Customer requests on purchase order (PO) or via email that seller arranges pickup of order fee: $25.00 (z)

This includes document preparation, procurement of Bill of Lading (BOL} and pickup arrangement.

Freight Bill Terms:

Prepaid and Add to Invoice (PPD Add}: Freight charges billed to Seller and added to buyer invoice.

FOB Shipping Point or Origin: Buyer is billed freight charges.

Buyer assumes title and owns goods in transit and handles any necessary claims for loss or damage.

Palletizing Fee:  $25.00 (z) per pallet.

Palletization is the act of shrink-wrapping loose cargo on top of pallets to increase the ease of handling, speed of loading and protection of cargo during the transportation process. 


Standard imprint colors vary by product. Reference uplineideas.com for specifics.

Two or more colors or additional locations imprint: $40(v) set-up charge per extra color/location plus $0.10(v) run charge per extra color/location.

Imprint Colors Available

Colors other than on this list incur $40(v) per color and $0.10(v )run charge per item.

  • Red PMS 185
  • Blue PMS 293
  • Green PMS 347
  • Teal PMS 321
  • Violet PMS 2617
  • Purple PMS 267
  • Maroon PMS 201
  • Black
  • White

Digital Printed Products:

Magnets, 5021, 5022, 5023, 5024 and 5025 Large Pill Box Trays and 5015 Tablet Splitter.

Ink Color Recommendations:

  • Assorted and Translucent Items: Black 

  • White Opaque product accept all standard colors.

  • Contrasting color inks are recommended for all other product colors.

  • Non-contrasting colors wash the image out and make it difficult to read.

  • 4004 White Only.

Setup Charges

New or Repeat orders with artwork changes: $40(v)

Exact Repeat orders: $20(v)

Copy Change Charge: $15(v)  *Must be same item, product color, and imprint color.

Artwork Guidelines

We accept Hi-Res(300DPI).tif files, or Vectorized .ai, .eps or .pdf files. For best imprint results, all text should be at least 8 pt size and all lines should be at least 1 pt size when reduced to fit the product’s maximum imprint area. Vectorized files must be solid black artwork only. Convert all fonts or paths to outlines. Send artwork with purchase order.

Art Charges

Alterations to artwork are charged at $55(z) per hour billed in half-hour increments.

Notification of unacceptable art will be provided.along with estimated charges. Changes will be made when artwork charges approved.

Product and Color Variance

Products and product colors are approximates that are for illustrative purposes only; the factory reserves the right to offer a substitution that compares in price, design, type, and color from those shown based on availability. Specific product color combinations must be provided in writing. Additional charges for custom color combinations may apply. Magnets imprinted using process color (CMYK), exact PMS color matches not guaranteed.


We reserve the right to use products and imprints produced by UniversalPromo,Inc. as photographs and samples without liability as to trademark, copyright or other proprietary rights. Customers placing orders with UniversalPromo,Inc. consent to such use. Logos and artwork represented are not intended as endorsements but rather examples of quality imprints.

Terms last updated: 04/01/2021