Confirm your purchase order has all the relevant information for processing:

  • Item Number
  • Product Color (White or clear is default if not specified.)
  • Imprint Color (Black is default if not specified.)
  • Quantity
  • Price
  • Supplemental Charges (Setup, Color Change, Copy Change, Run, PMS Color Match, Rush etc.)
  • Artwork File (See artwork guidelines section.)
  • Shipping Method 
  • Ship To Address
  • Bill To Address (If different than ship to address.)
  • Required Ship Date or IHD (In Hands Date) If Applicable
  • Proof Required? If a proof is required it must be noted on the purchase order. Purchase Orders without proof required will be processed without further acknowledgment.


  • All prices listed in US dollars. Pricing is subject to change without notice. Refer to www.uplineideas.com for most current pricing, terms & conditions.
  • Pricing is rounded up to the whole "cent" when associated with a discount code. 
  • Purchase orders with inaccurate pricing will be rejected and current pricing will be provided.


Payment terms available upon request.

NET 30 days pending credit approval.

Payment methods accepted: ACH, Check, Visa®, MasterCard® 

Minimum Order

Minimum order amount $100 of product, not including service charges.

Less Than Minimum Quantity


Production Time

Production time is determined by the date proof is approved.

Standard production time is approximately 5-10 business days from receipt of purchase order and proof approval, depending on product.

UniversalPromo, Inc. will make a good faith effort to ship orders within the published production times.


Rush Charges

“Rush charges” are charges added to ensure that the In Hands Date (IHD) provided will be met, meaning that it will be provided sooner than the same service would be provided without such a charge.

Production is based on standard lead time for catalog quantity orders from receipt of purchase order (PO) and proof approval. Above catalog quantities request quote.

Rush charges are based on production from the IHD on the PO and ground transportation days to delivery destination unless otherwise noted on the PO.

Days               % of Subtotal








Art Proofs: Proof Required must be noted on the purchase order.

Proofs are emailed or faxed at no charge for the first proof per item. Each additional proof at customer request is subject to $15 NET Charge (unless revision required due to our error). Proofs are provided in black only due to screen differentiation. Color proofs are provided at an additional charge of $15 NET.


Production Proofs

Are available subject to product availability, additional charges may apply. 


Our policy is to provide random samples at no charge. However, we require that you pay for shipping by providing a 3rd party shipper account number from either UPS or FedEx.

UpLine reserves the right to limit sample requests.


Over/Under Runs

Standard orders are subject to industry standard of +/-5% and billed accordingly; Exact Quantity available upon request at an additional charge of 5% of the product subtotal.

Returns or Cancellations

Requests for returns must be submitted within 15 days of receipt on all custom decorated items. Requests for returns must be submitted within 30 days of receipt on all non-decorated items. Returns must be authorized in writing by factory. All returns must be accompanied by an RMA number and may be subject to additional charges.

Cancellations in writing prior to production will be assessed a fee of 10% on purchase order total. Orders in production cannot be cancelled.

Shipping and Packaging

All orders are shipped F.O.B. factory, freight prepaid and added to invoice unless otherwise specified.

Multiple items may result in multiple shipments.

Product will be packaged in largest available quantity per box.

Special packaging and/or labeling will be quoted upon request.

Drop ship orders are subject to $10(z) per additional shipping location. 

USPS shipments are subject to an additional $10(z) box charge.

Standard Shipping: UPS Ground - PPD and Add to Invoice

Order incurs $4.00 Handling Charge per shipment.

LTL or Freight quote provided upon request.

Rates are quoted and subject to change and do not include additional delivery services, tax, duties, or brokerage fees.

Customer requests on purchase order (PO) or via email that seller arranges LTL pick up of order fee: $25.00 (z)

This includes document preparation, procurement of Bill of Lading (BOL} and pick up arrangement.

Freight Bill Terms:

Prepaid and Add to Invoice (PPD Add}: Freight charges billed to Seller and added to buyer invoice.

FOB Shipping Point or Origin: Buyer is billed freight charges.

Buyer assumes title and owns goods in transit and handles any necessary claims for loss or damage.

Palletizing Fee: $25.00 (z) per release.

Palletization is the act of shrink-wrapping loose cargo on top of pallets to increase the ease of handling, speed of loading and protection of cargo during the transportation process. 


Imprint Colors

Standard imprint colors vary by product. Reference uplineideas.com for specifics.

Two or more imprint colors or additional imprint locations: $40(v) Setup charge per extra color/location plus $0.10(v) Run charge per extra color/location.

Standard Imprint Colors:

  • Red PMS 185
  • Blue PMS 293
  • Green PMS 349
  • Teal PMS 321
  • Purple PMS 267
  • Maroon PMS 201
  • Black
  • White

PMS colors not on this list incur $40(v) Pantone Color Match charge per color.

*Exact color matches cannot be guaranteed on non-white product or full color magnets.

Digital Printed Products: Magnets, 5015 Tablet Splitter, 5021, 5022, 5023 and 5025 Large Pill Box Trays.

Imprint Color Recommendations

  • Assorted Opaque and Translucent Color Items: Black Only 
  • Opaque White and Translucent Clear Items: All standard colors except White
  • Contrasting color inks are recommended for all product colors.
  • Non-contrasting colors wash the image out and make it difficult to read.
  • 4004 Slim & Trim Pen: White Only


Setup Charges

New or Revised Imprint Artwork: $40(v)

Exact Repeat Imprint Artwork: $20(v)

Copy Change Charge: $15(v) *Must be same item and imprint color.

Color Change Charge: $15(v) *Must be same item and imprint artwork.

Artwork Guidelines

We accept vector .ai, .eps or .pdf artwork files or high resolution (300 DPI) raster image .jpg, .png or .tif files. For best imprint results, all text should be at least 8pt size and all lines should be at least 1pt thick when scaled to fit the item’s maximum imprint area. Raster files must be solid black artwork only. Convert all fonts or paths to vector outlines. Send artwork file with purchase order.

Art Charges

Alterations to artwork are charged at $72(z) per hour, billed in half-hour increments.

Art charges will apply if artwork requirements are not met and necessary alterations are involved in order to meet production standards. This includes excessive touch up, rework or clean up. Notification of unacceptable art will be provided.along with estimated charges. Changes will be made when artwork charges approved.

Product and Color Variance

Products and product colors are approximates that are for illustrative purposes only; the factory reserves the right to offer a substitution that compares in price, design, type, and color from those shown based on availability. Specific product color combinations must be provided in writing. Additional charges for custom color combinations may apply. Magnets printed using process color (CMYK), exact PMS color matches not guaranteed.


We reserve the right to use products and imprints produced by UniversalPromo,Inc. as photographs and samples without liability as to trademark, copyright or other proprietary rights. Customers placing orders with UniversalPromo,Inc. consent to such use. Logos and artwork represented are not intended as endorsements but rather examples of quality imprints.

Terms last updated: 02/09/2023

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